Quick answers to the questions we hear most.
Orders and payment
Which payment methods do you accept?
We accept the payment methods shown at checkout. All payments are processed securely, and we never see or store your full card details.
Can I change or cancel my order?
Yes, as long as it hasn’t been dispatched. Email support@purechemlab.com with your order number as soon as possible.
Do I need an account to order?
No. You can check out as a guest. An account lets you track orders and reorder more quickly.
Delivery
How long does delivery take?
In-stock orders are usually dispatched within one business day. Delivery times depend on your location and the shipping option you choose. See Shipping & delivery for details.
How can I track my order?
We email you a tracking link once your order has been dispatched. If you have an account, you can also see it under My account → Orders.
Returns
What is your returns policy?
Unopened items in their original packaging can be returned within 30 days. Some hygiene and personal-care items can’t be returned once opened. Read the full returns policy.
My item arrived damaged. What should I do?
Sorry about that. Email support@purechemlab.com within 7 days with your order number and a photo, and we’ll arrange a replacement or refund.
Products
Can you tell me which product is right for me?
We can help with product features, sizes and compatibility. For advice about your health, medication or a medical condition, please speak to your doctor or pharmacist.
Where can I find ingredients and instructions?
Each product page lists the key details. Always read the label and leaflet supplied with the product before use.